Tag: communication

Amazon Connect now enables agents to handle voice calls, chats, and tasks concurrently

Amazon Connect now supports the ability to concurrently offer agents contacts across multiple channels, including voice, chat, and tasks. Now contact center managers can configure an agent’s routing profile to receive contacts from multiple channels at the same time. For example, an agent currently handling a chat could be offered a voice call from a […]

Amazon Chime SDK now supports Amazon Voice Focus for carriers

Amazon Chime SDK now supports Amazon Voice Focus background noise reduction for telephone carrier deployments. Amazon Voice Focus is an award-winning, machine-learning based noise suppression algorithm that reduces unwanted environmental noises like wind, barking dogs, keyboard typing, and car horns from phone calls. Now telecom providers can deploy background noise reduction, at scale, across their […]

AWS Transfer Family announces support for sending AS2 messages over HTTPS

AWS Transfer Family now allows you to send Applicability Statement 2 (AS2) messages using HTTPS. AS2 offers security features like encryption and non-repudiation by default. With the ability to send AS2 messages over HTTPS, you can now benefit from an additional layer of in-transit encryption for your most sensitive EDI payloads and further compatibility with […]

The new Bing preview experience arrives on Bing and Edge Mobile apps; introducing Bing now in Skype

Two weeks ago, we introduced the world to the all new AI-powered Bing and Microsoft Edge — your copilot for the web. Since then, based on strong and positive product feedback and engagement, we’ve welcomed more than one million people in 169 countries off the waitlist into the preview.  We continue to expand the preview […]