Introducing Microsoft Dynamics 365 Copilot, the world’s first copilot for both CRM and ERP, that brings next-generation AI to every line of business

Today, we are unveiling our latest Artificial Intelligence (AI) product updates across our business applications portfolio, including the launch of the new Microsoft Dynamics 365 Copilot. This AI-powered assistant will provide interactive assistance for sales, service, marketing, operations, and supply chain roles.

A recent survey found that nearly 9 out of 10 workers would like to use AI to automate their mundane tasks. With Dynamics 365 Copilot, organizations can enable their workers to get more done in less time. This AI technology is designed to take advantage of the latest advancements in generative AI to automate tedious tasks and let workers focus on the best parts of their jobs.

Dynamics 365 Copilot can be used to create automated email responses to customers, draft contextual answers to queries, curate highly personalized and targeted customer segments, and generate product descriptions for online stores. This tool can help salespeople and customer service agents spend less time on clerical tasks, giving them more time to focus on their customers.

It can also help marketers simplify their workflow in data exploration, audience segmentation, and content creation. Additionally, Dynamics 365 Copilot can be used to proactively flag external issues like weather, financials, and geography that could adversely affect key supply chain processes.

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