Amazon Connect launches updated flows UI and improved flow language

Amazon Connect now has an updated flow designer UI, that makes it easier and faster to build personalized and automated end-customer experiences. With this launch, you can now easily filter the available blocks to quickly find what you need to build the flow, create color coded connections between blocks, view additional block metadata (e.g., the full text prompt in the Play Prompt block) at a glance, and more. Additionally, with the improved flow language, you can now import and export flows in your Amazon Connect instance making it easy to interchangeably build and edit between the UI and APIs.

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