Amazon Connect launches the ability to configure business operation days per week for capacity planning

Amazon Connect now enables you to select and manage which days the contact center is open for the purpose of capacity planning. This new feature is part of Amazon Connect forecasting, capacity planning, and scheduling (preview) that helps you predict contact volumes and average handling time, determine optimal staffing levels, and plan agent schedules to ensure you have the right agents working at the right time.

Leave a Reply

Your email address will not be published.