Amazon Connect launches new capabilities to help administrators manage saved reports

Amazon Connect now provides the ability for contact center administrators to view and delete all saved reports in an instance, including reports created by users who may have left the organization. Saved reports are custom real-time, historical, and login/logout reports that users can create to monitor contact center performance, as well as share and publish to other users in the organization. Using these capabilities, administrators can identify and delete unused reports to help manage against their saved report limit.

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